Current Opening: Mosaic's Granite House program, in Westminster, has a full time opening for a Client Support Representative. Duties: The Client Support Representative serves as first point of contact to patients, representatives, outside agencies, and referrers to respond to inquiries for outpatient admission or referral. Gathers demographic and insurance data, identifies appropriate clinicians, and schedules appointments. Works closely with other offices to coordinate efforts and ensure timely, quality customer service for all inquiries. Enters required information and charges into on-line system. Verifies insurance coverage and benefits and acquires proper pre-authorization. Provides clerical assistance to front office. Requirements:
Work requires a high school diploma. Work requires one to two years of outpatient office support or related experience. Must be proficient in the use of a computer. Work requires interpersonal skills to communicate effectively with patients, all levels of internal staff, external contacts from the professional community, and outside agencies, and demonstrate understanding of the needs of patient age and diagnosis group(s). Work requires placing telephone calls and requests for medical records, verifying insurance coverage, filing, data entry, setting up records, paying close attention to detail and meeting deadlines and very frequently produces a high level of mental/visual fatigue. General sedentary work, but requires standing and walking in order to photocopy, file, and run errands within and between office locations.
To apply for this position send a resume to jobs@mosaicinc.org or fax to (410) 453-9137. Please include the position title and location in the subject line. |
Mosaic Community Services Inc. 1925 Greenspring Drive Timonium, MD 21093 
